Looking for a career at Jiraffe?

We are currently recruiting for;

Product Advisor – Ireland (including Republic of and Northern Ireland)

With over 30 years’ experience of working with children and adults with special needs, Jiraffe are dedicated to offering the latest, most innovative and highest quality specialist products. We work closely with carers, families, therapists and funding bodies, and, by taking the time to understand everyone’s needs, we aim to provide the products and services our customers need. We want to make a real difference to people’s lives – carers as well as children and adults, because here at Jiraffe we firmly believe everyone is entitled to have a happy and fulfilling life.

The Jiraffe range covers all aspects of everyday life from seating and standing, to mobility and sleeping and therapy and bathroom equipment and we’re adding new products regularly too! All our products are aimed at enabling people to experience a wider range of activities in comfort.

Jiraffe is part of Jenx Limited, based in Sheffield, South Yorkshire we are a growing, successful business selling Jenx and Tarta products throughout the UK and Ireland. We do this through our team of knowledgeable and experienced Product Advisors based throughout the UK, supported by a first class Customer and Sales Support Team.

We have an opportunity to join our team of Product Advisors in Ireland. This role will be home based in Ireland, ideal location will be across the central belt but we will consider applications from anywhere in Ireland. We are therefore inviting applications from either sales or therapy professionals who believe that they have what it takes to develop a territory and grow sales whilst making a difference to the lives of the children who are at the centre of all we do.

As Product Advisor, you will report to the Sales Manager and be responsible for the sales of Jiraffe products and services within your geographical territory.

Key Responsibilities will include:

  • Demonstrating and advising our customers on the full range of Jiraffe products and services which will mean being able to identify their needs and suggest appropriate solutions.
  • Conduct assessments, set ups and reviews of Jiraffe equipment in school, home or clinic to ensure appropriate solutions to a child’s postural needs.
  • Delivering great customer service to build and maintain outstanding customer relationships
  • Ability to track the sales performance on your territory and develop and maintain a business plan. To be able to use this to identify opportunities for new and existing customers
  • Excellent time management skills demonstrating the ability to maximise customer facing time in the most efficient way.

Essential Requirements

  • Excellent communication and interpersonal skills
  • Outstanding presentation skills
  • Well-developed problem solving skills
  • A hands-on and practical approach to equipment use and maintenance
  • Good time management skills
  • Self-motivated
  • Commercial astute
  • Ethical & approachable
  • An empathetic approach to the circumstances and needs of our customers
  • IT literate with MS Office and ability to learn new systems
  • Full driving licence

Experience in a similar role would be advantageous but not essential as full training will be provided. Qualifications in Physiotherapy or Occupational therapy would be desirable but not essential.

What we can offer you

Our work really does change young lives for the better and we stay true to our values in everything we do: Always Supportive; Always Caring; Always Safe; Always Ethical; Always Encouraging.

The success full candidate will receive a competitive salary with generous OTE. The position will also benefit from a company van, phone, PC as well as access to company pension, healthcare schemes, profit related bonus and a great range of benefits, rewards & training opportunities tailored around our core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do.

As an Investors in People Silver accredited employer, we aim to provide an environment where our colleagues play an active part in the growth of our business. We offer a challenging but supportive environment where talented people can really grow and be proud of their contribution to the important work that we do.

We are proud to have a people-focused culture. Charity and social activities play an active part in our working lives and we are proud to be a responsible corporate citizen. It all contributes to creating a working environment which is friendly, supportive and encouraging. Check out our Facebook page to find out what the team have been up to recently!

We are an Equal Opportunities employer and are committed to the Disability Confident employer’s scheme. We will review your application based solely on your skills, experience and potential.

How to apply

To apply please send your CV and a covering letter explaining why you would be suitable for this role to Karen Grace, HR Manager

Closing Date: 21st August 2018

 

 

Customer Support Advisor – Sheffield Head Office

£17,000 – £19,000 (depending on experience) + Westfield Health + Profit Related Bonus + benefits

Monday to Friday 9:00 – 17:00

Jenx Limited design and build products which are dedicated to supporting the postural needs of children with a wide range of disabilities. Our mission is to enable each and every child to have the best possible opportunity of a functional, pain-free future. To work in in partnership with the people who matter to make our society a better place for those with disabilities. To make a positive difference to our communities by staying true to our vision and values and being an outstanding employer.

Due to continued growth we are now seeking a Customer Support Advisor to join our friendly & professional, office-based team. The successful candidate will handle assigned customer communications with exceptional care and attention to detail. We pride ourselves on the highest levels of customer service, aiming to delight and continuously exceed the expectations of our customers and their families.

You will be a self-starter, able to work on your own initiative as well as part of a small team where everybody’s contribution is essential to our success. Previous experience in a similar role would be highly advantageous but not essential as full training will be provided. The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role. As a Customer Support Advisor you would need the aptitude to learn and absorb detailed product information across our range of postural support products designed especially for children.

Key responsibilities

  • Communicating with customers over telephone & email; committed to the highest standards of customer care
  • Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate
  • Adhering to individual and team Service Level Agreements for call answering; call handling; response times & quality of service measures
  • Working as part of a team to delight and exceed customer expectations
  • Liaising with Product Advisors and other key stakeholders to ensure the best possible information is provided to customers
  • Developing and communicating strong product knowledge
  • Listening to and interpreting customer needs appropriately to achieve the best possible results every time

About you

You will be a committed and motivated individual, with excellent communication skills (verbal & written) and interpersonal skills. You should be able to take accountability for your own case load and work effectively as part of a small team. We will prioritise your learning and development and will expect you to do the same.

You are enthusiastic about work, dedicated to developing strong knowledge of our products and service standards. You will take a great deal of pride in meeting and exceeding our customers’ expectations.

You have a positive ‘can do’ attitude, a pleasant and professional telephone manner and a strong work ethic.

You will have excellent reliability as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues.

Educated to A-Level / Degree level (or equivalent) would be preferred. Qualifications with relevance to the medical device or postural support industry would be advantageous but not essential.

What we can offer you

Our work really does change young lives for the better and we stay true to our values in everything we do: Always Supportive; Always Caring; Always Safe; Always Ethical; Always Encouraging.

In addition to a competitive salary, we offer a great range of benefits & training opportunities tailored around our core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do.

As an Investors in People Silver accredited employer, we aim to provide an environment where our colleagues play an active part in the growth of our business. We offer a challenging but supportive environment where talented people can really grow and be proud of their contribution to the important work that we do.

We are proud to have a people-focused culture. Charity and social activities play an active part in our working lives and we are proud to be a responsible corporate citizen. It all contributes to creating a working environment which is friendly, supportive and encouraging. Check out our Facebook page to find out what the team have been up to recently!

We are an Equal Opportunities employer and are committed to the Disability Confident employer’s scheme. We will review your application based solely on your skills, experience and potential.

How to apply

To apply please send your CV and a covering letter explaining why you would be suitable for this role to Karen Grace, HR Manager

Closing date: 21st August 2018

 

 

International Support Co-ordinator  – Sheffield Head Office (with potential for worldwide travel)

£17,000 – £19,000 (depending on experience) + Westfield Health + Profit Related Bonus + benefits

Monday to Friday, 37.5 hours per week

We are seeking an International Support Co-ordinator to join our friendly & professional sales team, to help develop our export opportunities and to support and maintain excellent customer relationships around the globe. The successful candidate will be an exceptional relationship builder, handle customer communications with exceptional care and attention to detail and be trusted to work autonomously ensuring that work is completed in a timely manner and to a high standard. We pride ourselves on the highest levels of customer service, aiming to delight and continuously exceed the expectations of our customers.

The role is both technical (making sure the export book is up to date, monitoring export prices, writing reports) and personal (building relationships, responding to enquiries, supporting colleagues) so the successful candidate must be equally analytical, organised and personable. This is a fantastic opportunity for an ambitious and motivated individual with great interpersonal skills who is up for attending international tradeshows and acting as a brand ambassador.

Key responsibilities

  • Supporting non-UK Distributors and customers on a day to day basis
  • Forming strong relationships with customers and engaging with them to increase sales opportunities
  • Take ownership of the Export order book ensuring the quality of information is maintained, managing customer delivery expectations, and generating delivery reports
  • Be subject matter expert for all International Trade rules, regulations, operations and procedures as applicable to different countries and territories globally
  • Liaise with planning and production to support customer requirements relating to deliveries, modifying sales lead times where appropriate in line with production capacity
  • Be involved in maintaining and monitoring export prices
  • Ensure comprehensive documentation and paperwork is compiled and filed for Export orders
  • Generate reports and calculate statistics to show trends in the market or with customers
  • Engage with marketing team to support any development and promotional activity specifically relating to the export market and/or customer base
  • Actively promote Jenx products whenever appropriate, being an effective brand ambassador
  • Assist at Jenx exhibitions and promotional activities, both within the UK and overseas
  • Assist the International Sales Manager to identify opportunities and maximise potential of the market and all International sales activity

 

About you

You will be a self-starter, able to work autonomously on your own initiative as well as part of a small team where everybody’s contribution is essential to our success. The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role.

  • An excellent relationship builder with great influencing skills and commercial awareness
  • Preferably speak another European language, ideally German
  • Be an excellent communicator, with exceptional written and verbal communication skills
  • Be meticulously organised, with excellent attention to detail
  • Possess solid time management skills and the ability to manage multiple deadlines/priorities
  • You have a positive ‘can do’ attitude, a pleasant and professional telephone manner and a strong work ethic
  • You will have excellent reliability as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues
  • Educated to A-Level or Graduate level (or equivalent) would be preferred
  • An understanding and experience of global container shipments and worldwide export rules and regulations would be highly advantageous
  • Previous experience in a similar role would be highly advantageous
  • Qualifications with relevance to the medical device or postural support industry would be advantageous but not essential
  • ITOPS (International Trade Operations and Procedures) certification or knowledge would be highly advantageous

What we can offer you

Our work really does change young lives for the better and we stay true to our values in everything we do: Always Supportive; Always Caring; Always Safe; Always Ethical; Always Encouraging.

In addition to a competitive salary, we offer a great range of benefits & training opportunities tailored around our core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do.

As an Investors in People Silver accredited employer, we aim to provide an environment where our colleagues play an active part in the growth of our business. We offer a challenging but supportive environment where talented people can really grow and be proud of their contribution to the important work that we do.

We are proud to have a people-focused culture. Charity and social activities play an active part in our working lives and we are proud to be a responsible corporate citizen. It all contributes to creating a working environment which is friendly, supportive and encouraging. Check out our Facebook page to find out what the team have been up to recently!

We are an Equal Opportunities employer and are committed to the Disability Confident employer’s scheme. We will review your application based solely on your skills, experience and potential.

How to apply

To apply please send your CV and a covering letter explaining why you would be suitable for this role to Karen Grace, HR Manager at karen.grace@jenx.com

Closing date: 22nd August 2018

 

 

Maintenance & Facilities Operative  – Sheffield Head Office

Starting salary £8.66 p/h + profit related bonus + Westfield Health + benefits

Monday to Thursday 07:00 – 16:00, Friday 07:00 – 13:00 

Due to increased project workload and a pending retirement within our small, dedicated maintenance & facilities team, we are seeking an experienced maintenance operative. The successful candidate will be involved in grounds, buildings and fleet maintenance work including projects for the development and construction of useable workspaces within our production unit and offices.

Key responsibilities

  • Maintenance and repair work for buildings and facilities utilising hand tools
  • Gardening duties utilising gardening equipment and machinery
  • Painting & Decorating duties
  • Completing vehicle checks, vehicle upkeep and accurate completion of check sheets
  • Assist and help to supervise contractors on site
  • Undertake minor task emergency jobs (e.g. reacting to and minimising impact of weather conditions on buildings and grounds)
  • Operating a Scissor lift (includes working at height)
  • Driving a Fork Lift truck
  • Assisting with ensuring building security for the production unit and offices
  • Involvement with buildings and maintenance project work, when required, to alter or create workspaces suitable for the needs of the business

 

About you

You will be a friendly and co-operative team member, who is diligent, conscientious & trustworthy. The experience and adaptability to be able to turn your hand to a wide range of maintenance tasks are key to this role.

  • Able to work on your own initiative as well as part of a small team where everybody’s contribution is essential to our success
  • Good practical and manual dexterity skills are essential for this role. You will demonstrate good aptitude for ‘hands on’ work and the use of hand tools
  • You have a positive ‘can do’ attitude, with adaptability to change and varying work priorities
  • You will have excellent reliability & flexibility as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues
  • Recent experience of grounds and buildings maintenance work would be highly advantageous
  • A full driving licence is essential
  • Good numeracy, literacy and communication skills with the ability to follow instructions.
  • Fork Lift truck licence and experience using a Scissor lift is desirable but not essential as training will be provided.
  • Good spatial awareness and reasoning skills are desirable

What we can offer you

Our work really does change young lives for the better and we stay true to our values in everything we do: Always Supportive; Always Caring; Always Safe; Always Ethical; Always Encouraging.

In addition to a competitive salary, we offer a great range of benefits & training opportunities tailored around our core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do.

As an Investors in People Silver accredited employer, we aim to provide an environment where our colleagues play an active part in the growth of our business. We offer a challenging but supportive environment where talented people can really grow and be proud of their contribution to the important work that we do.

We are proud to have a people-focused culture. Charity and social activities play an active part in our working lives and we are proud to be a responsible corporate citizen. It all contributes to creating a working environment which is friendly, supportive and encouraging. Check out our Facebook page to find out what the team have been up to recently!

We are an Equal Opportunities employer and are committed to the Disability Confident employer’s scheme. We will review your application based solely on your skills, experience and potential.

 

How to apply

To apply please send your CV and a covering letter explaining why you would be suitable for this role to Karen Grace, HR Manager at karen.grace@jenx.com

Closing date: 26th August 2018