If you simply need to re-order a missing or broken part please contact a member of our friendly Customer Support team.
Terms of Sale
Click here to view Jiraffe conditions of sale.
Product Returns Information
Our returns address is: Freepost, JIRAFFE click here to view Jiraffe’s returns form. (Freepost is not available in the Republic of Ireland)
Jiraffe Product Log Book
You can download a copy of the Jiraffe Product Log Book here.
Jiraffe At Your Service Brochure
You can download a copy of our At Your Service brochure, all about the support and services we offer, here.
When you buy the equipment that is right for you, it can make a real difference to your quality of life, giving you the freedom and independence. Whatever you need, click here to download BHTA’s guide designed to help you make that right choice.
New products sold and distributed by Jiraffe are covered by a two year Seller’s Warranty.
Refurbished products, such as ex-demonstration or previously used products, sold and distributed by Jiraffe are covered by a 6 month Seller’s Warranty.
These warranties work in conjunction with the Manufacturer’s Warranty and are not designed to replace the Manufacturer’s Warranty.
Download a copy of our warranty information here: Jiraffe Warranty Information