HTP_intro copyMost of our products require an assessment from one of our friendly Jiraffe Product Advisors to ensure that they are the best solution for the user. There are various ways to buy from the Jiraffe range depending on the type of product.
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Arrange an assessment with your local Jiraffe Product AdvisorOnce the correct product and any optional accessories from the Jiraffe range has been determined, a quotation will be provided for the product to allow the funding to be arranged. Once the product is delivered, your Jiraffe Product Advisor will set up the product, if required, to achieve the correct position for the user.
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Speak to a member of our  friendly Customer Support team.
Some of our products do not require an assessment, if you are unsure please contact a member of our friendly Customer Support team for help and guidance, they are available between:
9am – 5:00pm, Monday to Friday


Replacement Parts
If you simply need to re-order a missing or broken part please contact a member of our friendly Customer Support team.

Terms of Sale
Click here to view Jiraffe conditions of sale.

Product Returns Information
Our returns address is: Freepost, JIRAFFE click here to view Jiraffe’s returns form. (Freepost is not available in the Republic of Ireland)

Jiraffe Product Log Book
You can download a copy of the Jiraffe Product Log Book here.

Jiraffe At Your Service Brochure















You can download a copy of our At Your Service brochure, all about the support and services we offer, here.

BHTA – Get Wise to Buying Safely Guide

When you buy the equipment that is right for you, it can make a real difference to your quality of life, giving you the freedom and independence. Whatever you need, click here to download BHTA’s guide designed to help you make that right choice.


Jiraffe Warranty

New products sold and distributed by Jiraffe are covered by a two year Seller’s Warranty.
Refurbished products, such as ex-demonstration or previously used products, sold and distributed by Jiraffe are covered by a 6 month Seller’s Warranty.
These warranties work in conjunction with the Manufacturer’s Warranty and are not designed to replace the Manufacturer’s Warranty.

Download a copy of our warranty information here: Jiraffe Warranty Information

Jiraffe 5 Day Despatch

Click Here to find out more about our 5 DAY DESPATCH  for all stocked items.